WatIn Brillian’s webinar on March 25, 2026, two legal professionals – Iiris Kivikari from the law firm Dittmar & Indrenius and Annaleena Kumlin from Kalmar – shared their experiences of implementing AI in their organizations. The host, our AI Transformation Lead, Eeva Kiiskinen guided the conversation through three key themes:
The first steps of their AI journey,
organizing change, and
concrete benefits that they have seen, and the next steps.
Dittmar & Indrenius is a law firm that has been operating for over a century and today has around 130 professionals. For several years already, they have had a technology and AI-focused group that consists of both lawyers and IT representatives. This group has mapped needs, tests out new solutions, and acts as a change agent. Currently, they have three AI systems in wide use, some of which have been taken into pilot use already two years ago. About 70% of staff use the AI-driven software tools provided weekly.
Kalmar is a global industrial company that manufactures terminal equipment for container handling. Their legal department manages a vast, multilingual contract environment, with transactions in 120 countries. Their AI journey has been more experimental: their first tool proved too complex and was abandoned. They then restarted by leveraging their existing platform and its AI tools readily available. Along the journey, their approach shifted: instead of seeking a large, comprehensive solution first, they focused on solving the most urgent problem.
Both organizations emphasized the same principle: start with simple use cases and expand from there. Dittmar provided concrete examples:
At Kalmar, a key realization was that AI can read contracts in any language, which is an important advantage in a global context. They also learned that tools must be guided by subject-matter experts (lawyers). Without this, output quality suffers, and incorrect AI responses can create more work than reduce it.
As AI Transformation Lead Eeva pointed out in the webinar, before people are ready to act differently, they need awareness, then understanding, then an emotional experience. Only after that come learning and habit formation. Pilots alone are not enough: leadership and continuity are required.
At Dittmar, change has been supported by internal expert groups within each of four “powerhouse” teams, staying close to daily work, organization-wide kick-off with concrete use cases discussed in groups as well as quarterly staff surveys tracking challenges, efficiency, and development needs.
At Kalmar, the operating model is still evolving. Collaboration between IT, sales, and legal is communicative and flexible, but permanent processes are still being built. Ownership of the broader initiative lies with the sales organization, with the legal team playing a key role.
At Dittmar, AI has brought three clear benefits: increased confidence (less stress, fewer human errors), improved quality, and greater efficiency. In the text-heavy legal work, a clear benefit is that AI helps ensure texts are error-free.
At Kalmar, tasks that previously took half a day, such as reviewing materials and creating tables, can now be completed in seconds. Some things that were previously escalated to the legal team can also be solved on their own, without having to burden the legal team. The next step is to acquire a larger, dedicated AI system and build enough trust to gradually reduce manual double-checking.
Watch the full webinar: click here
In both organizations, data security is a key concern. Approved platforms may be used, but confidential material must not be entered into unapproved tools. Kalmar is developing a company-wide AI policy, while at Dittmar, technical security is also ensured by IT and staff are trained to understand the boundaries.
As we’ve seen in our work at Brillian, building the confidence in the tools provided is crucial for wider AI adoption: by having clear guidelines along with the robust, private tools, we ensure efficient and safe workflows for the entire organization – while preventing the emergence of so-called “shadow IT.”
Watch the webinar
Brillian regularly organizes webinars on leveraging AI in organizations. See our previous webinar on AI transformation for leaders.